FAQ

Frequently Asked Questions

Find quick answers to common questions below. Can’t find what you’re looking for? Contact us at [email protected].

📦 Ordering & Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. All payments are processed securely through our encrypted payment gateway.

Is my payment information safe?
Absolutely. We use SSL encryption and secure payment processing. We do not store your full credit card number on our servers.

Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make a change, contact us at [email protected] within 1 hour of placing your order. After that, changes may not be possible.

Do you offer installment payments?
Currently, we require full payment at checkout. Stay tuned for installment options coming soon.

🚚 Shipping & Delivery

How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also find tracking info in your account dashboard or by contacting us.

How long does shipping take?
Standard delivery takes 5-7 business days within the domestic US. Expedited shipping (2-3 business days) is available at checkout.

Do you ship internationally?
Currently, we ship domestic only (within the United States). We hope to offer international shipping soon!

My package says delivered but I didn’t receive it. What do I do?
First, check with neighbors or your building management. If it’s truly missing, contact the carrier with your tracking number, then reach out to us at [email protected].

↩️ Returns & Refunds

How do I start a return?
Email us at [email protected] with your order number. We’ll guide you through the process and provide return instructions.

Can I get store credit instead of a refund?
Yes! Store credit is available upon request and is typically issued faster than a refund to your original payment method.

Who pays for return shipping?
You cover return shipping for standard returns. If the item arrived damaged or incorrect, we’ll cover the cost.

When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

💬 Product & Support

How can I contact customer service?
Email us at [email protected] or call +1 (929) 399-8853 Monday – Friday, 9:00 AM – 5:00 PM EST. We aim to respond within 24 business hours.

Do you have a physical store?
We currently operate online only. You can reach our support team via email or phone during business hours.

How do I care for my garments?
Follow the care instructions on the product label. Generally, we recommend washing in cold water and air drying to maintain fabric quality and color.

Do you restock sold-out items?
Popular items may be restocked. Join our email list to be notified when items are back in stock.