Shipping Policy

Shipping & Delivery Policy

Last updated: August 2026

We ship from our warehouse in the USA and are committed to getting your order to you safely and on time.

Free Domestic Shipping

We offer free shipping on all domestic orders — no minimum purchase required.

Shipping Options & Transit Times

Standard Shipping: 3-5 business days — FREE

Order Processing

Orders placed Monday–Friday are processed within 1-2 business days. Orders placed on weekends or holidays are processed the next business day.

Order Tracking

Once your order ships, you’ll receive an automatic email via Brevo with your tracking number and carrier information. You can also track your order in your account dashboard.

Shipping Area

We currently ship domestic only (within the United States). International shipping is not available at this time.

Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned due to an address error, reshipment costs are the customer’s responsibility.

Missing or Lost Packages

If tracking shows “Delivered” but you haven’t received your package:

Check with neighbors, household members, or building management
Contact the carrier directly with your tracking number
If the carrier cannot resolve the issue, contact us at [email protected]

Customs & Duties

Since we ship domestic only, there are no customs fees or international duties. However, if you use a freight forwarding service, any additional fees are your responsibility.

Questions?

Need help with a shipment? Reach us at [email protected] or call +1 (929) 399-8853 Monday – Friday, 9:00 AM – 5:00 PM EST.