Refund Policy

Refund & Return Policy

Last updated: July 2026

At AFZA ENTERPRISES LLC, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Window

We accept returns within 7 days of the delivery date. Items must be in their original condition to be eligible for return.

Item Condition Requirements

Items must be unworn, unwashed, and unused
All original tags and labels must be attached
Items must be in their original packaging
Shoes must be unworn with original boxes

Non-Returnable Items

Final sale or clearance items (clearly marked at checkout)
Intimates and undergarments for hygiene reasons
Gift cards
Personalized or custom-made items

How to Start a Return

Step 1: Contact us at [email protected] with your order number and reason for return.

Step 2: We’ll review your request and send you return instructions and a prepaid label (if applicable).

Step 3: Package the item securely and ship it back using a trackable shipping service.

Return Shipping Costs

Customer pays return shipping for standard returns
We cover return shipping if the item arrived damaged, defective, or incorrect
Original shipping costs are non-refundable

Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund at no extra cost to you.

Refund Processing

Approved refunds are processed back to your original payment method within 5-7 business days
You will receive an email confirmation once your refund has been issued
Please allow 1-2 additional billing cycles for the refund to appear on your statement

Exchanges

Need a different size or color? We’re happy to help with exchanges subject to availability. Contact us at [email protected] before shipping your return to reserve your new item.

Questions?

We’re here to help. Email us at [email protected] or call +1 (929) 399-8853 Monday – Friday, 9:00 AM – 5:00 PM EST.